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Apple is in the midst of a huge issue involving its iPhone 12, which reportedly exceeds the legal radiation exposure limits in France. In response, the company has promised to roll out an update. Despite this, the iPhone maker underscored that the update is meant to meet the “specific testing protocol used by French regulators and not a safety concern.”
The news follows the move of different EU countries, which expressed their concern over the matter. According to France’s public administrative establishment, Agence Nationale des Fréquences (ANFR), iPhone 12 units have been exceeding the safe maximum radiation levels. This later led to the ban on the sales of the device.
As reported earlier, the ANFR asked Apple to roll out an update to resolve the issue and threatened that a possible recall could happen in case the request is not met. Belgium also reportedly ordered the start of its own review involving not only Apple’s iPhone 12 phones but all its device offerings and other devices from other companies in the market. Germany and Spain also voiced the same concern.
Interestingly, the concerns aired in the same year Apple removed the iPhone 12 from its lineup due to the introduction of the iPhone 5 series. Nonetheless, the giant still denied the claims, stressing the rigorous tests that its products have to undergo before getting the significant approvals to hit the stores.
This is reportedly the same answer Apple wants its employees to use when customers ask about the matter. Bloomberg reports:
Customers asking if the phone is safe should answer be told that all Apple products go through rigorous testing to ensure that they’re safe, according to the guidance.
Alternatively, the report claims that workers would have to say that they “have nothing to share.” and that the company instructed them to underscore that the unit couldn’t be returned after two weeks of the purchase date.
Despite all these things, Apple promised to release an update to the iPhone 12 in France to lift its device’s ban. Apple, nonetheless, is quick to underline that this is not an affirmation of the issue but will only be implemented to meet the protocol of France.
“We will issue a software update for users in France to accommodate the protocol used by French regulators. We look forward to iPhone 12 continuing to be available in France,” Apple told Reuters. “This is related to a specific testing protocol used by French regulators and not a safety concern.”
