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Yoodley is reader-supported. When you buy through links on our site, we may earn an affiliate commission. keeps stopping? This issue could be bothering anyone if you’re trying again and again and finding it. But to solve this issue, we are here with these amazing fixes that you can try on your own. All these fixes that we have mentioned are legitimate, trusted and can be done without needing technical assistance. Therefore, let us start exploring the same and see what works for you. Let’s get started-


1- Update Oculus

As we always recommend, start with the basics. The most common or obvious reason why your keeps stopping could be that the Quest/ Quest 2 has gotten outdated. Updating it with the latest version will fix all the glitches and remove bugs. But if due to any XYZ reason, you have not updated it with the latest version, and you’re facing this issue, update it now. To help you with the same, the following are the steps to be fulfilled-

  • First, start by putting on your Oculus headset.
  • Now tap on the Oculus button located on the right controller.
  • Now you will find the menu on your screen. Tap on the clock icon located.
  • Navigate to Settings.
  • Now hover on Systems.
  • Tap on Software Update.
  • Now you will see an update available if there’s any. 
  • Tap on Update and wait until it gets updated.

Note- Also, if this method isn’t working, go to Settings>About>Download>Install Updates. 

2- Go to the older version

If the problem did not appear when you were using the older version but started only after updating the current version, then the problem is in your latest version update and thus, flipping back to one older version will be a smart move to make. All you need to do is to disable the latest version and flip back to the older one and the problem will get solved. 

Note- Although new versions fix the bugs and glitches in general, many quest device users have witnessed such errors, especially after the v39 update. Therefore, if you’re using the same, go back to the older version.

3- Complete a clean reboot

Performing a clean reboot has the potential of fixing the com. keeps stopping errors in some easy steps. Reason? It is because when you perform a clean reboot, it will basically clear out all the bugs and glitches that might be bothering it. Also, there may be a specific setting which could be the reason for the error and a clean reboot will easily fix it. It will restart your Quest/ Quest 2 and make it easier. To do the same, the following are the steps to be completed-

  • First, you need to press and hold the power and volume buttons simultaneously for almost the duration of 30-60 seconds until you see the boot menu. 
  • Now with the help of the volume keys, tap on boot.
  • Now again press the power button for a few seconds.
  • Select and tap on reboot the headset option.
  • Wait until the process gets completed and check if it solves your issue. 

4- Clear your Cache and Storage

Facing such concern is expected if you have not cleaned out your cache for a while. It is vital to keep a check on your system’s cache and storage and keep cleaning it out time as it may create such issues, in general. Please note that the process of cleaning your cache and storage is different and we’re sharing the same here-

First, let us talk about cleaning the cache of the Guardian

  • First, press and hold the Oculus button located on your right controller for a few seconds. Do not exceed for more than 10 seconds.
  • Now you will find the Universal menu option given.
  • Tap on Settings.
  • Now hover to Guardian.
  • Tap on Clear and it will clear out your guardian cache.

Let us talk about clearing out some storage-

  • Again, start by pressing the Oculus button for a few seconds.
  • Now go to the Universal menu.
  • Tap on Settings.
  • Select the Manage Storage option.
  • Now you will get the drop-down menu. 
  • Select all the images, videos and applications that you wish to delete and tap on Delete.
  • Now confirm your action.
  • And it’s done.

5- Change the tracking frequency

Changing the tracking frequency can work and make this issue resolved. And if it is set as 50HZ, then making it 60HZ may improve the overall performance of tracking. Talking about the tracking frequency, it will aid in comparing your current and previous location easily through Quest/Quest 2. Please note that the frequency will be set automatically to 50HZ and thus, you need to manually reset it by following the steps given below-

  • First, press and hold the Oculus button located on the right controller.
  • Now you can find the menu. 
  • Go to Settings.
  • Tap on Device.
  • Now you can see the Tracking Frequency option. Manually select 60HZ.
  • Save.

6- Check the charging of your headset

Although it is a common practice that one should make, you need to check if the headset that you are using has enough charging or not. If any of these two, your controller or headset is short of battery, you will find this issue again and again and thus, you need to check the charging for that, get your headset into charging and try replacing the batteries of your controller. Now check if it has solved the issue. 

7- Clean and cover the cameras

You might not have noticed but because your cameras are too dirty, it may occur such issues and to solve the same, you need to make sure that you are not using dirty lenses. To clean it out, you need to use a micro-fibre cloth and wipe the cameras gently with the same. Once you have done this, now try covering all 4 cameras for a few seconds let’s say for 10-15 and then again restart the headset. Now check whether it has solved the issue or not. 

8- Perform a factory reset

Most people prefer performing a factory reset in the first place but the reason we have listed it on the 8th point is that you should not do a factory reset unless you have tried everything else. This will make you lose all your custom settings, games and apps and thus, you need to make sure that you keep a backup of the same. Also, a few things such as keeping your headset charged and not turning off anything until the process is completed are a must. Now following are the steps to be completed-

For headset-

  • First, make sure you turn off the headset.
  • Now press and hold the power button and volume button for a few seconds.
  • Now tap on the factory reset option.
  • Use your power button and select the function.
  • Tap on confirm the action through your volume button.
  • Now the factory reset will begin and you need to wait until your headset restarts. Do not interfere with the process. 

For app-

  • First, make sure that you have established a connection between your Quest and your smartphone.
  • Now open the app on your smartphone.
  • Go to devices.
  • Now tap on Quest/ Quest 2 headset name.
  • Hover on to advanced settings.
  • Now tap on factory reset.
  • Confirm the action.
  • And it’s done.


9- Re-install the app

You might have experienced this issue due to a fault in your app and Quest/ Quest 2. Although it is not evident enough and thus, you can try uninstalling the Oculus app on your smartphone for a while and then install it again to see if the issue still persists. If you have already tried it, then closing the app for some minutes and then again opening it may also be helpful.

10- Report the issue

Tried everything but nothing worked? If you haven’t found a single tip favourable or useful for you, then it might be an issue from the technical team and thus, you need to report this issue to Oculus support. For that, reach them out through their contact numbers or email address, whichever is convenient for you.

Wrapping up,

So these were the fixes that will surely solve your keeps stopping issue. If you are still unsure about any of the steps that we have shared here, please comment below and let us know. Also, please let us know if there’s anything else to help with.




1- How to turn on the automatic updates of Oculus?

If you don’t want to miss any updates of your Quest or Quest 2, then it is a smart move to enable the auto updates of the same. To do the same, the following are the steps-

  • First, connect your smartphone to the headset.
  • Open the Oculus app.
  • Now tap on Quest or Quest 2.
  • Tap on More Settings.
  • Hover to Advanced Settings.
  • Now tap on Update Software Automatically option given.


2- How do I fix the Oculus app error?

If your Oculus app is showing errors again and again, then you need to ensure that your internet connection is working fine or not. If yes, restart the app or your system and then try again.


3-Why does my Oculus keep asking me to set up Guardian?

If your Oculus is asking you to set up guardian again and again then please ensure that you’re not changing the lighting all of sudden. For eg, if you’re playing it in a sunny place, then do not switch to an artificial lighting place so quickly. It may find hard to recognize and that’s why you need to set it up again and again.



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