Why do my incoming calls say 'UNKNOWN NAME' instead of the number?

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In case of incoming calls, the caller ID displaying Unknown Caller or Unknown can be blocked or hidden by configuring the phone network. 

If you are receiving calls on your mobile device but seeing “Unknown Caller” shown on the screen, the likelihood is that the telecom operator that services your device has been unable to correctly translate the number on their end.

Simply entering *67 prior to the number you wish to call is an additional frequent method for concealing your phone number.

So, what’s the difference between the two? It’s possible that you’re pondering whether the terms “No Caller ID” and “Unknown Caller” refer to the same thing.

The fact of the matter is that even if they both succeed in doing the same thing, there is a significant distinction between the two.

As mentioned earlier, the ‘No Caller ID’ is indicative that the caller does not wish to reveal their number through a relevant function of their phone. 

On the contrary, ‘Unknown Caller’ signifies the telecom company’s inability to identify the number owing to some constraints. This is because telecom firms must adhere to certain standards.


Fix “Unknown Name” using Caller ID on T-Mobile

Your Caller ID name and/or number may not appear correctly for a variety of reasons. Your Caller ID display might be affected by the people in your contact list, the sort of device you’re using, or even the account features you have access to. Let’s have a look at them.

T-Mobile Scam Shield is a great software for blocking unsolicited calls and texts while also improving your Caller ID.

Before following the steps below, ensure the following:

  • Make sure the following things are in order before proceeding:
  • Restart the phone to see if the problem persists.
  • Ensure your gadget is running the newest software.

Incoming caller ID

  • Check if T-Mobile free Caller ID is enabled, the T-Mobile Scam Shield app may be used to add the $0 function, or you may contact us directly for further assistance.
  • Any third-party downloaded calling apps or caller ID apps should be uninstalled.
  • Verify the spelling of the contact’s name in your phone book before adding them.
  • In the United States or abroad, caller ID may not work as intended when traveling on another carrier’s network.
  • Your account may need to be checked if you don’t see any caller ID at all.
  • Please keep your name to no more than 15 characters.

Unknown or Unknown Caller indicates that the caller’s phone or network has been configured to block or hide the caller ID for all incoming calls.

Outgoing caller ID

By default, only the number of the incoming caller will appear. Using the T-Mobile Scam Shield app or contacting us, you can add the $0 option to display your caller ID Name.

  • Caller ID is not available if you are on a Prepaid or large business/government account.
  • If all goes well, the caller ID will display ‘T-Mobile Wireless’ or ‘T-Mobile Wireless Caller.’ 

To see if the caller ID feature is activated:

  • Turn on or display the Caller ID option in your phone dialer settings. Then, search for instructions to display the Caller ID on the Devices page. 
  • Through T-Mobile’s Scam Shield app, you can cross-examine the spelling of your name. In case of a mistake, get in touch with us to rectify the caller ID registry of the account.
  • Manual updation of our caller ID providers is required of T-Mobile. 
  • Up to 72 hours are required to implement new features and functions.


How Do Callers Hide Their Phone Number?

The No Caller ID function makes it possible for anyone to disguise their phone number. An Unknown Caller is the name that appears on the other end of the line when you place this type of call. Once such a call is made, the ‘Unknown Caller’ shows up on the other end. All that is required is to type in a few numbers.

Before dialing the desired number, dial *67. Your caller ID will be immediately blocked if you take this action. You’d dial *67-555-555-0000 to get started.

To avoid being tracked, the “No Caller ID” function is frequently activated. In spite of this, some people misuse it to harass and engage in other unlawful actions. That’s why it’s important to discover how to reveal the phone number of the caller.


How to Find out Who an Unknown Caller Is?

You may be able to avoid receiving unwanted calls if you know who the caller is. Here are a few different ways to figure out who the person on the other end of the phone is.

Call Your Phone Company

An Anonymous Caller ID service is frequently offered by phone providers because they have records of your previous calls. You may be able to use the *57 service if you have a compatible wireless provider. There may be other little tidbits of information revealed by this star code.

Sadly, this feature isn’t supported by all carriers, and those that do often charge a price for each use. Please contact your phone service provider to determine whether *57 is an option for revealing unknown callers if the procedures below fail. When making an anonymous call, it is critical that you immediately dial the star code.

Use TrapCall

Users of the TrapCall app can:

  • Unmask any telephone number.
  • Uncover the identity of a caller who has No Caller ID activated.
  • Set up a blacklist for these numbers, and when they try to contact you again, they’ll hear a message alerting them that your phone number has been disconnected or is no longer operational.
  • Automated spam call blocking

Subscribing to TrapCall is as simple as signing up for an account on their website. After that, you’ll need to go into your phone’s settings and enable the service. It takes around five minutes to complete and is really simple.

When you receive a call with no caller ID after setting up TrapCall, you must deny it. Finally, TrapCall transfers your number to their system and unmasks the caller before sending you a notification with the precise number and extra information.

Both Android and iPhone smartphones can use TrapCall. It’s a pity that this service isn’t offered outside of the United States.

Blocking Unwanted Calls

Fortunately, the built-in settings provided by cell phone manufacturers make it simple to block unfamiliar callers. However, keep in mind that scammers frequently change their phone numbers.

Block Unwanted Calls on iPhone (iOS 13 or later)

  • On the iPhone, you may block unwanted calls (iOS 13 or later)
  • Select “Settings.”
  • “Phone” is located at the bottom of the page.
  • Activate the “Silence Unknown Callers” option.

Block Unwanted Calls on Android:

  • Navigate to and use Android’s “Dialer.”
  • To the app’s right, you will find three vertical dots or ‘vertical ellipses.’ Tap on it to access the menu. 
  • The “Settings” option can be found here.
  • Tap “Block Numbers.””
  • Make sure that “Block Unknown Callers” is turned on.

Block Specific Numbers

Once you know a specific caller’s number, it can be easily blocked via your phone’s features. 

Blocking Certain Numbers on iPhone

To prevent unwanted phone calls, simply follow these simple steps on an Apple iPhone:

  • After opening the iPhone dialer, choose the number you wish to block. 
  • Then, hit on the I with a circle next to it found on the number’s right. 
  • From the drop-down menu, choose the ‘Block Caller’ option. 
  • Make sure you’re done blocking the number by tapping Block Contact to confirm your decision.
  • If this happens, you’ll receive a message notifying you that no calls can be received.

How to Block Specific Numbers on Android

If you want to block a certain number on an Android phone, you’ll need to follow these steps. The exact steps depend on your phone’s model and software version.

  • Start by choosing the ‘Phone Number’ from your call log’s ‘Recents’ tab.
  • To make a I appear, simply click on the circle that surrounds it.
  • The “Block” button is located at the bottom of the screen, so tap it.
  • Select “I Agree.”

The caller will never be aware that you’ve blocked their phone number. Instead, the voice message they’ll hear will be that of a phone unplugged.


How To Block Or Hide My Caller ID?

No one can deny that caller ID is convenient. Knowing who is calling you allows you to only accept calls from people you want to hear from, while blocking unwanted calls.

In some cases, you may wish to hide your own phone number from caller ID. Maybe you’re calling a company that you don’t want to hear from again, or you’re trying to surprise your significant other.

No matter what kind of phone you have, blocking your phone number is a simple process. The recipient will see you as “Anonymous” or “Private” after you do so.

Use the *67 code

There are many “vertical service codes” you can call to access additional services on your phone, such as *67. When you call a particular phone number, your caller ID will be hidden if you dial *67 before dialing the number.

Your phone number can be blocked in a matter of minutes using this method. It’s supported by nearly all phone service providers, is compatible with smartphones and landlines alike, and is completely free of charge as well.

Add the individual as a contact and save their number with *67 at the front if you want to prevent your phone from ringing when they call. When you call this person, your phone number will be automatically blocked.

Call your phone service provider

You can ask your phone service provider to permanently ban your number by calling them and requesting that they do so.

Just keep in mind that you may be required to provide a justification for the change, and that some phone providers charge a fee for this service as well.. Before agreeing to anything, make sure you’ve gotten all of the details down on paper.

Change your smartphone’s settings

Not all phones and service providers offer this feature, however most people may disable their phone’s caller id by adjusting a setting on their device. As long as the setting is changed, this will keep your phone number from being used.

To block your number on iPhone:

  • Go to the Settings menu and select Phone from the list on the left-hand side of the screen.
  • Click on the Show My Caller ID option from the pop-up menu that comes up.
  • Getting connected to your phone service provider may take some time on your phone. To turn it off, tap the “Show My Caller ID” switch button and turn it to the left.

To block your number on Android:

  • On Android, open the Phone app and select Settings or “Call settings” from the three dots in the upper right corner.
  • Depending on your phone, you may need to pick Other Call Settings or More settings from the drop-down menu that appears.
  • Tap the option to display my caller ID. Select another More settings button if you don’t see it on this page.
  • Select Hide number in the pop-up that displays.


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