Yoodley is reader-supported. When you buy through links on our site, we may earn an affiliate commission.
Most of us, in the interest of security, regularly monitor our network for suspicious devices or gadgets. While computer networks have made our lives easier in many ways, they have also made our information accessible to hackers.
Most likely, you’ve noticed an Arris device in your network traffic if you keep an eye on it all the time. As a result, if you’re unfamiliar with the brand, you may begin to feel uneasy.
The next logical step would be to block the device, but it’s safe to know whether this is a legitimate source of worry. What is this Arris Group Inc. device that you see on your network? What is its purpose?
What Is Arris Group Inc on My Network?
Arris is nothing but a telecommunications company. Manufacturers like Arris make some of the most popular high-speed routers accessible today.
Your router or a similar Arris device appears as a ‘Arris’ or ‘Arris Group’ device on your router. Connected devices or ‘DHCP Clients’ are the most common places to find these devices.
Arris or the Arris Group is likely your internet router on your network.
These routers are commonly found in home networks due to their widespread availability and high level of reliability.
However, there may be times when a device that you don’t own is consuming your bandwidth and needs to be fixed promptly..
Arris is a well-known brand among Xfinity customers, so you’re likely already familiar with it. Because they are an established brand in their own right, Xfinity nonetheless buys equipment from other firms to use on their network. This is applicable mainly to their communication equipment.
A wide variety of respected but lesser-known companies provide them with the equipment they need. One of these companies is Arris. So there is a high chance your Xfinity has a device manufactured by Arris. Consequently, your router might be bearing the said item.
Understanding The Company In Detail
Arris makes cable modems and routers, as well as cable TV set-top boxes, all of which are marketed under the Arris brand name. Voice, video, and data services are all provided by the company’s broadband telephone equipment. The cable modems manufactured by the company are DOCSIS certified. Arris also makes use of cutting-edge technology in its goods to stay abreast of the times. Since then, the company has expanded into the development of WiFi 6 Mesh networking gear.
The company came into existence due to Antec Corporation getting into a partnership with Nortel Networks in 1995. During that time, it was named Arris Interactive. Bob Stanzione was the company’s first president and chief executive officer. On September 1, 2016, Bruce McClelland became CEO, and Stanzione became executive chairman. They changed the company’s name again to Arris Inc. This happened in 2001 after Antec purchased some portion of Nortel and the headquarters location changed to Suwanee, US.
In November 2018, CommScope bought out Arris at a whopping $7.4 billion. The finalization of the deal finally happened next year in April. As a result of the deal, CommScope now owns Arris and Ruckus Networks as well as ICX Switch, two firms that Arris had just bought from Broadcom. Bruce McClelland, formerly of Arris, has been named COO of CommScope.
Broadband service providers and cable operators around the world rely on Arris equipment because of their long history and reputation for quality. Consumers can buy their goods from them as well. As a result, it’s possible that your Internet Service Provider (ISP) uses Arris products. Perhaps that is why an Arris device or devices appear on your network at all.
How To Get Rid Of An Illegitimate Arric Group Inc Device From Accessing My WiFi?
It’s possible that you are seeing Arris Group Inc as a connected device because the network is being served by a device from the Arris group. There is, however, a good chance that the problem is a software issue.
There is also a possibility that the device connected is not a real Arris Group Inc device. Instead, it is just a device tending to penetrate your network in the guise of Arris. Hence you should follow the troubleshooting steps outlined below:
Change the Wi-Fi Password
If you feel like someone penetrated your WiFi, alter your Wi-Fi password; do so if you suspect your network is being masked as well. Check that all invading devices have been erased after reconnecting with a new password.
Rebooting
Restarting your router is the first step. After disconnecting all the power cords, wait at least two minutes before reconnecting them. Hard restarting is one option, but it’s not the only one. To perform a gentle reboot, press the power button to turn off the router, then press the button again after 60 seconds. Activate Smart Home Manager on your computer or laptop
Another way to remove any Arris group from your network is to download and install a smart home manager on your device. For those who don’t know, this is a piece of software that keeps your network safe from intrusion by unwanted devices.
Mesh Network
In the case of third-party access points or mesh networks, this is a common and recurring problem. This is due to the fact that they prefer to show a random selection of connected devices on the list. As a result, all you have to do is select the appropriate network and internet settings.
Block the Unwanted Arris Device from your Network
In the same way that you may remove unwanted gadgets, you can block them as well.
- Use your web browser to log in to your router and look around for other devices that are linked to it.
- Then, to restrict the MAC hardware addresses, you need to locate them.
- Sometimes just uninstalling a device is not enough. But you can prevent this by blocking it. This stops the device from reconnecting later on.
Manage the Devices on your Network
You can change the network device setting quite easily. Just open the application window of the router and select ‘DHCP clients.’
Here you will be able to see all the connected devices. These devices can be your Wi-Fi, computer, smartphone, etc.
You can remove, delete or suspend any of the devices connected to your network.
Boost your Internet Security
Your network’s security is vulnerable if a gadget has made its way into it. Change your SSID and password after you’ve eliminated any suspicious devices from your network. The WPA3 form of security is the finest option for increasing the network’s security.
You can prohibit undesirable devices from connecting to your network by securing it.
- Constantly update your Windows Defender. The same goes for the antivirus software you use.
- Use different password settings for distinct platforms. Even then, keep creating new passwords to ensure maximum safety and security.
- One can break password-only authentication. Two-Factor Authentication can provide an additional layer of access security to the network.
- Using a VPN service is an excellent way to maintain a secure connection. Keep your anti-virus software up-to-date, such as Windows Defender.
- Don’t forget to use distinct passwords for all of your online accounts and to update your passwords frequently.
- Make sure new devices require two-factor authentication before they can access your network by using two-factor authentication.
- Use a virtual private network (VPN) to protect your online privacy
Change the MAC Address
Even if your device’s configurations and connections aren’t affected, it’s a good idea to switch to a new MAC address. This is due to the fact that when you randomly alter the MAC address, the names of the devices are changed. When it comes to Apple and Android devices, this is common. As a result, you must turn off randomization.
You can also examine the Arris group’s information by looking at the device’s IP address. If the device doesn’t have an IP address, it’s most likely a signal issue that may be fixed by rebooting it. However, if the router has an IP address, choose a strong password using WPA2-AES protocol.
The router’s interface can be accessed to check this further. You might try using the default username and password listed on the label of your router or modem if your service provider didn’t supply you with the password. If your service provider’s default credentials do not work, contact them. In this case, it is possible that the user name and password were created during the installation process.
Look at the devices that are connected to your network after you’ve successfully logged in. Check to verify if the MAC addresses of your Arris devices, or any of your devices, match the MAC addresses of the devices on your network that are already connected to it.
Each network adapter is given a unique Media Access Control (MAC) Address once it has been produced. Checking the MAC Address is the only way to be sure that all of the devices in your network have the same MAC address. Keep in mind that there might be upto three MAC addresses on a cable modem router by Arris or their other combo devices.
There may be multiple interfaces on the Arris device if the MAC addresses just differ in the final 1-2 digits, therefore this should not be a reason for alarm.
Get in touch with your ISP
If you cannot disable a device or remove it, you should reach out to your Internet Service Provider (ISP) for help. Also, contact them if you can’t connect to your router.
In order to help, all you have to do is tell them about your issue.
For increased security, have your router’s username and password re-entered once you’ve requested it be reset.
Concluding Opinion
As a rule of thumb, don’t be alarmed if your network shows the presence of an Arris device. Just double-check to confirm that the device doesn’t belong to any family member or is a household gadget.
Arris is a well-known name in the telecommunications and networking industries. Many service providers and customers alike have confidence in the company. With so many Arris devices on the market, seeing one on your network may or may not be cause for concern.
As long as you have Arris devices on your network, the odds of your network being hacked are low.
You should investigate and remove the Arris device from your network, as well as increase the security of your network if you see an Arris device linked to your network even if you don’t have any Arris devices on it.
