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PS4 internet connection issues are pretty common, and sometimes it can be hard to figure out what’s causing the issue. This guide explains why your PS4 keeps disconnecting from Wi-Fi and how you can fix it.
Why PS4 Keeps Disconnecting From Internet?
In most cases, the PS4 is responsible for this issue; the problem is usually related to its software that can be fixed easily. In some rare cases, the problem could be router placement and signal interference caused by other devices. No matter what reason is behind this problem, you will know what you have to do exactly by the time you will finish reading this guide.
How to Fix PS4 Wi-Fi Connection Issue
One of the biggest causes of this internet connection issue is related to frequency bands. In the next section, we have explained why frequency bands cause Wi-Fi problems with PS4 and how you can fix it; if that does not work for you, we have mentioned other solutions too; you may have to try multiple of them until one of them fixes the issue.
1.) Manually Select a Frequency Band
Old PS4 only supports the 2.4 GHz frequency band, and the PS4 Pro supports both 2.4GHz and 5GHz bands. The reason most PS4 Pro consoles face this Wi-Fi issue is the automatic selection of the band. The PS4 Pro keeps switching between 2.4 GHz and 5 GHz frequency bands to always use the faster one, but most of the time, your game will start lagging, or it will lose connection for a few seconds. If you have a dual-band router, try manually selecting a band from the console’s network settings. Usually, the 2.4GHz band offers better coverage but with a slower speed, and the 5GHz band offers less coverage but provides faster internet. You can try both bands and then set the one that works better for you.
- Go to Settings > Network > Setup Internet Connection > Use Wi-Fi > Easy.
- Now look for “Options Menu” at the bottom of the screen and select it.
- Open Wi-Fi Frequency Bands and now select either 5.0 GHz or 2.4 GHz.
2.) Close the Application and Open It Again
It may sound too simple, but sometimes properly closing the game and opening it again may fix the connection issue. For example, if you are experiencing the Wi-Fi bug while playing GTA V, hit the home button and once the home screen opens, press the options button on your controller, and a menu will open up, select close the game option and start the game again.
3.) Reset the Console
In some cases resetting the PS4 can fix the bug, and it only takes a few minutes. To rest your PS4 Follow the steps:
- Turn your PS4 fully off.
- Unplug the power cable from the back of the unit and wait for 5 minutes.
- Plug the power cable back into the console.
- Hold the power button for 8-10 seconds and wait for the second beep.
- Connect the Dualshock 4 controller to the PS4 (With a USB cable).
- Select “Initialize PS4” using the X button.
Note: Resetting your PS4 will remove all the data, including the games installed. Make sure you back up your PS4 Saves before you reset the console. If you don’t want to wipe your data, follow the same steps, and instead of selecting “Initialize PS4,” select “Restart PS4.”
4.) Reboot the Router
Unplug the power cable of the router and plug it again after 10-15 seconds. Let the router power-up and try connecting it with your PS4. If the router is the cause behind the issue, hopefully now you will not experience any connection drop. If it still does not work, contact your ISP (Internet Service Provider), or you can also manually test the internet speed using the PS4’s Test Internet Connection option.
5.) Fully Delete the Game and Re-Install It Again
Some people only experience this Wi-Fi dropoff issue while playing certain games like COD Modern Warfare. If you are one of them, you can try completely removing the game from the hard drive and reinstalling it.
Steps to delete a game from PS4
- Navigate to the game in the Menu and highlight the desired game.
- Press the options button on the PS4 controller.
- Now select Delete from the menu, hit confirm, and the game will be deleted.
Once the game is uninstalled, you can install it again by using the physical disc, or if you have purchased it from the PlayStation Store, you can download it again.
6.) Rearrange Your Setup
As mentioned in the intro, signal interference can also cause these types of connection issues. If there are unnecessary devices around your router or modem, remove them from there. Also, try placing your PS4 where you get the best Wi-Fi connection at your house, or place the Wi-Fi router close to the PS4.
7.) Change DNS Settings on PS4
Changing the DNS (Domain Name System) of the PS4 can fix the Wi-Fi dropoff issue, and it may also provide better internet speed. There are multiple high-performance DNS, but we recommend Cloudflare’s or Google’s DNS.
Follow the steps to change your DNS:
- Open PS4 Settings > Network > Setup internet connection.
- Select Wi-Fi.
- Select Custom.
- Select Automatic for IP address settings.
- Do Not Specify for DHCP Hostname.
- Select Manual, Under DNS Settings.
- Enter (220.127.116.11) as Primary and (18.104.22.168) as Secondary DNS.
- Choose Automatic for MTU Settings.
- Select Do not use under Proxy Server.
- Hit test your internet connection.
8.) Set up a Static IP Address for PS4
If you keep your IP settings on automatic, then you are probably using a dynamic IP address. Dynamic IP addresses change when your ISP (Internet Service Provider) decides to assign you a new address or when you reboot your router. But static IP addresses do not change; that’s why static IPs are usually more stable when it comes to connectivity. Keep in mind; this method will change your local IP, not your public IP.
Steps to change the IP address on PS4
- Go to Settings > Network > View Connection Status.
- Note down or take a picture of the IP address, Subnet Mask, Default Gateway, and go back to the previous menu.
- Go to Set Up Internet Connection > Use Wi-Fi
- Choose Custom > Manual
- Enter the first three numbers (three sections) of your IP address and pick any number from 2 to 255 as your last number (section).
- Enter the Default Gateway and Subnet Mask that we asked you to note down in Step 2.
- Choose Automatic for MTU settings.
- Choose Do Not Use for Proxy Server.
- Test your internet connection and try using the Wi-Fi now.
9.) Rebuild Database on PS4
Rebuilding the PS4 database is a well known solution for fixing software related bugs. It may take 15 minutes to 1 hour to complete the process, but in most cases, it’s worth trying this method if other solutions are not working for you.
- Turn your PS4 off.
- Press and hold the power button for 8-10 seconds (PS4 will boot up in safe mode).
- Connect the Dualshock 4 controller to the PS4 (With a USB cable).
- Press the PlayStation button on the controller.
- Go down and select ”Rebuild Database” using the X button on the controller.
- Wait until the process is done, and your PS4 will boot up automatically.
- Sign in to PlayStation Network, connect Wi-Fi, and check if you still face the connection issue while gaming.
Note: After rebuilding the database, if you find any of your games missing from the game menu. You can restore them from Settings > Account Management > Restore Licenses and hit the Restore button.
What to Do When Nothing Works?
If none of the solutions worked for you, the best option would be to connect your PS4 with an Ethernet cable. Ethernet cable connection provides reliable internet, and sometimes the speed can be 100 times faster than the Wi-Fi connection.
How to Connect PS4 With an Ethernet Cable
- Connect the ethernet cable to the ethernet ports of the router and the PS4.
- Turn on the PS4 and the router.
- Go to PS4 Settings.
- Select Network > Set Up Internet Connection > Use LAN Cable > Easy.