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Roadside Assistance builds on Apple’s Emergency SOS via satellite feature. It allows Apple customers to get automotive help when stuck in places without cellular and Wi-Fi coverage. To do that, users can use their iPhones to send messages to AAA via satellite.
It is important to note, nonetheless, that certain system and device requirements are needed for the service to work. While it can be enabled through the iOS 17 update, it is only limited to the iPhone 14 and iPhone 15 lineups. Moreover, it is only currently available in the US (including Puerto Rico but not the US Virgin Islands). On a positive note, users from other countries visiting the US can use this service, but it won’t work with iPhone models purchased in Armenia, Belarus, mainland China, Hong Kong, Macao, Kazakhstan, Kyrgyzstan, and Russia.
If you meet these requirements, you can use the Roadside Assistance via satellite by following the steps below:
- Find a clear view of the sky and horizon to secure a good chance of sending your message through the satellite.
- Launch your iPhone’s Messages app and tap the New Message button.
- Type “Roadside” in the address field. If you are in a spot where any signal is completely unavailable, your iPhone should automatically suggest the Roadside Assistance option when you do this step. Tap it when it appears.
- To connect to the satellite, you’ll see on-screen instructions you need to follow to find a good spot. To ensure the connection’s success, ensure your phone has a clear line of sight to the sky and stay away from locations with some obstructions like trees.
- Once connected, the UI for the Roadside Assistance will appear and will start asking you questions about your situation. This will allow the AAA to determine what kind of help and equipment it will send to help you. Note: The service covers both AAA members and non-members.
- After answering the questions, you’ll connect to the satellite again to message a roadside assistance provider. This will only clarify the details you sent, but you can also ask other questions, such as arrival time and the service pricing.