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Internet ‘blackouts’ and disruptions affect everyone, not just home users. They can have a far-reaching impact, affecting the entire state or even the entire country. If you are wondering how you can report phone and internet outages to AT&T, this article will cover the specifics in detail:
To register a repair ticket as well as report a phone and internet outage to AT&T, you will be required to follow the instructions below:
- Go to att.com/repair (or tap on the link preceding this) and select Home Phone.
- Now, enter the phone number of the Home Phone that has been facing a phone and internet outage.
- Now, select Continue.
- In this step, you will be required to explain your problem in detail as to what sort of issues you’re facing and then tap Continue.
- You’ll be provided with a set of troubleshooting steps to fix the issue yourself (if possible).
- Next, you’ll be prompted to submit your ticket.
An AT&T personnel will reach out to you, explaining what steps you can take to fix the issue. If it can’t be fixed by you, AT&T will allocate an individual or a team of professional troubleshooters who will help fix the issue of phone and internet outages for you.
What Are Some Of The Most Common Reasons Of Phone And Internet Outage?
You may have seen the turmoil that ensues when users lose access to the WAN and the applications it enables, depending on what drives profits in your particular firm. They become mindless, screen-staring zombies, unable to think of anything else to do in a room full of workers.
If you’re unlucky, you’ll find yourself in this situation. It’s better to avoid a room full of screams and demands for answers and a solution.
Whatever the case may be, it’s not a pleasant sight to behold.
The most prevalent reasons for network downtime should be identified in order to plan for as many of them as feasible while creating a highly available wide area network (WAN). Networks have a lot of uncontrollable variables therefore it’s crucial to control what you can.
Increased productivity and reduced downtime can be achieved by planning for the most prevalent reasons for network outages outlined below.
1. ISP Outages
Another major cause of WAN outages is problems with an ISP’s backbone network. Depending on the severity of the outage, the amount of downtime can range from a few minutes to many days.
Depending on the original reason for the outage, the average time to fix these outages might vary from fiber cuts to core outages.
It doesn’t matter what caused the outage; it’s still a major setback for your business if your ISP goes down.
An ISP outage is a straightforward problem, but figuring out what to do about it might be difficult. Redundancy and diversity are the ultimate goals. As many WAN connections as is technically practical should be available at each location. As a result, the chances of both links being disrupted simultaneously due to road work or another accident are reduced
The risk of a core outage bringing down your entire network is eliminated if both connections are on different carriers. As long as you don’t go overboard, you’ll be able to keep going.
2. Technology/Device Failure
Even if you spend thousands of dollars a month on network hardware, you still run the risk of having it fail. When it comes to hardware, redundancy is equally as critical as when it comes to WAN connections.
You should know where your network’s weak points are and which hardware components are the most difficult to repair or replace. You can lose all of your users just as fast as you lose a single piece of hardware.
These difficulties are simple to plan for and fully under your control. In the event that a device fails, spares can be pre-configured to reduce downtime as much as feasible.
When anything goes wrong (as it will) and you don’t have to wait for a replacement item to be purchased, shipped, configured, and installed, having spare hardware on hand is worth the extra cost upfront.
3. Human Error
People can make mistakes ranging from misplacing network components to misusing a well-functioning network. There will be a loss of productivity regardless of whether there is a genuine problem with the network or whether a user simply has trouble connecting to it appropriately.
This is especially true when it comes to a person’s pride, which can make it difficult to pin down exactly who made the mistake.
Human error cannot be eliminated completely, but it can be reduced to a minimum. In terms of deployment, having a well-thought-out strategy that accounts for all possible outcomes and thoroughly testing each component before it is installed can help ensure that the network performs as expected. In order to ensure that the system operates as expected in the field, post-installation testing is equally critical.
It’s a little more complicated when there’s an element of human mistake involved. There is a wide range of skill levels within the workforce, which means that certain employees are more likely to misuse the network than others.
All new applications and portals should be taught to your staff in great detail in order to ensure that they know how to use the technologies that keep your business running smoothly.
4. Natural Disasters
The news is mixed: there’s some good news and some terrible. As a final note, I regret to inform you that
There is little you can do to avert natural disasters, and you’re unlikely to receive any warning before one occurs. This falls under the realm of things that are truly beyond our control.
When it comes to today’s network infrastructure, a true disaster is required to bring down most networks. Even if disasters like Hurricane Harvey, Hurricane Katrina, and Snowmageddon have occurred, it is unlikely that you will have to cope with this on a regular basis in your life.
The most important piece of advice we can provide you is to ensure that your network architecture is flexible enough that even if one of your sites goes down, the others will still be able to connect with one another without interruption.
If you’re using a third-party service like a SaaS provider to host your applications or servers, you’ll want them to be redundant and geographically dispersed.
If your sites rely on data from a data center, you should set up a backup data center far enough away from the primary network so that the same natural disaster cannot bring both of them down at the same time.
5. Cyber Attacks
There are many reasons why networks go down, but hackers and cyber attacks are becoming an increasingly important concern in recent years. These threats are in addition to those caused by ISP problems, natural catastrophes, human mistakes, and technology failure.
Outages caused by cybercrime rose from 2% in 2010 to 18% in 2013 and 22% in 2014, making it the fastest-growing cause of data center outages.
Increasingly frequent and sophisticated cyber-attacks have a growing impact on enterprises. DDoS assaults on Dyn, a provider of Internet infrastructure, resulted in a significant outage in 2016 that affected sites like Twitter, Etsy, Github, Vox, Spotify, and Airbnb as well as Netflix and Reddit.
Instead of putting your users and customers in danger and incurring downtime due to a lack of in-house security expertise, it’s imperative that you collaborate with a partner who can do this for you.
How To Troubleshoot Internet Outage & Connection Issues?
Firstly, plugging your computer directly into one of the Ethernet ports can rule out many connectivity issues (look for and find your router). Following that, you can try the following methods of troubleshooting:
- Checking your modem is the first step in resolving an internet connectivity problem (after checking sure your account has been paid). Restarting your modem is the best way to fix most problems. Wait two minutes after connecting it back in before attempting to reopen any web pages after unplugging it. Most problems can be solved by this method, but not all of them. Once you’ve tried this and it’s worked, you know the problem is with one of your home network’s components.
- Refreshing your computer’s Internet signal is an alternative if the first doesn’t work. Please note that this is your IP address (Internet Protocol). Each time your computer connects to the Internet, you’ll get a new IP address. If you have a Mac or a Windows machine, you may have to do a different type of reboot. If the light on your modem flashes, you can be sure that your cable company and your house setup are to blame.
- Call your technician and wait for updates if everything else fails.
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