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Internet ‘blackouts’ and disruptions affect everyone, not just home users. They can have a far-reaching impact, affecting the entire state or even the entire country. If you are wondering how you can report phone and internet outages to AT&T, this article will cover the specifics in detail:
To register a repair ticket as well as report a phone and internet outage to AT&T, you will be required to follow the instructions below:
- Go to att.com/repair (or tap on the link preceding this) and select Home Phone.
- Now, enter the phone number of the Home Phone that has been facing a phone and internet outage.
- Now, select Continue.
- In this step, you will be required to explain your problem in detail as to what sort of issues you’re facing and then tap Continue.
- You’ll be provided with a set of troubleshooting steps to fix the issue yourself (if possible).
- Next, you’ll be prompted to submit your ticket.
An AT&T personnel will reach out to you, explaining what steps you can take to fix the issue. If it can’t be fixed by you, AT&T will allocate an individual or a team of professional troubleshooters who will help fix the issue of phone and internet outages for you.
What Are Some Of The Most Common Reasons Of Phone And Internet Outage?
You might have seen the chaos that arises when users do not have access to the WAN and the subsequent applications it enables. They become screen-staring zombies who are unable to think of anything else to do in a room full of employees.
If you are not lucky, you will be in this situation! It’s better to avoid a room full of screams and demands for answers and a solution.
Whatever the reason, it is not a sight that is pleasant.
The most common reasons for the downtime of the network must be identified in order to plan feasibly while creating a highly accessible wide area network (WAN).
It is critical to handle what you can, as networks have a lot of unmanageable variables.
Reduced downtime and enhanced productivity can be possible by planning for the most common reasons responsible for network outages. They are outlined below.
1. ISP Outages
Another major cause of WAN outages is problems with an ISP’s backbone network. The amount of downtime can vary from a few minutes to several days, depending on the gravity of the outage.
Also, the average time to fix these outages may differ per fiber cuts to core outages, again depending on the main reason for the outage.
No matter the reason for an outage, if your ISP goes down, it is a major drawback to your business.
An ISP outage is a simple problem, but finding out the solution can be a difficult task. Diversity and redundancy are the end goals. Technically practical WAN connections should be available at each place as many as possible. This results in minimal chances of both links not working because of road work or another accident.
If both connections are present on different carriers, the risk of core outage pulling down your entire network is eliminated. As long as you don’t go overboard, you’ll be able to keep going.
2. Technology/Device Failure
The risk of failure is high even if you have spent thousands of dollars on network hardware in a month. When it comes to talking about hardware, redundancy is as important as it is in WAN connections.
You should be aware of your network’s drawbacks and which components of hardware are challenging to replace or fix. It is possible for you to lose your users as fast as you can lose a single piece of hardware.
These challenges are straightforward to plan for and wholly under control. The spares can be pre-configured if the device fails to reduce downtime as much as possible.
When something goes wrong, and you don’t have time to wait for a replacement item to be shipped, installed, or purchased, having spare hardware on hand is worth spending extra bucks.
3. Human Error
People can make mistakes ranging from misplacing network components to misusing a well-functioning network. There will be a loss of productivity regardless of whether there is a genuine problem with the network or whether a user simply has trouble connecting to it appropriately.
This is especially true when it comes to a person’s pride, which can make it difficult to pin down exactly who made the mistake.
Human error cannot be eliminated completely, but it can be reduced to a minimum. In terms of deployment, having a well-thought-out strategy that accounts for all possible outcomes and thoroughly testing each component before it is installed can help ensure that the network performs as expected. In order to ensure that the system operates as expected in the field, post-installation testing is equally critical.
It’s a little more complicated when there’s an element of human mistake involved. There is a wide range of skill levels within the workforce, which means that certain employees are more likely to misuse the network than others.
All new applications and portals should be taught to your staff in great detail in order to ensure that they know how to use the technologies that keep your business running smoothly.
4. Natural Disasters
The news is both good and bad. As a final note, I regret to inform you that
You are unlikely to receive a warning before a disaster strikes, and you also cannot do much to avert them. This is a part of the things that are beyond human control.
When it comes to today’s network infrastructure, a true disaster is required to bring down most networks. Even if disasters like Hurricane Harvey, Hurricane Katrina, and Snowmageddon have occurred, it is unlikely that you will have to cope with this on a regular basis in your life.
The most advisable choice for you is to ensure that the architecture of your network is flexible enough. Even if something goes down, the others should be able to function without interruption.
If, by chance, you are using a third-party service like SaaS to host your servers or applications, then you will like them to be geographically dispersed and redundant.
Also, if your sites work on data from the data center, you must have a backup data center that is a long way away from the primary network. This ensures it cannot be brought down by the same natural disaster as the original.
5. Cyber Attacks
There are many reasons why networks go down, but hackers and cyber attacks are becoming an increasingly important concern in recent years. These threats are in addition to those caused by ISP problems, natural catastrophes, human mistakes, and technology failure.
The fastest cause of data center outages is cyber crimes, which rose from 2% in 2010 to 18% in 2013 and 22% in 2014.
These frequent and sophisticated attacks have a massive impact on companies. A provider of internet architecture, DDoS, attacked Dyn and resulted in a major change in 2016 that troubled sites like Spotify, Airbnb, Etsy, Twitter, Netflix, Reddit, and GitHub.
It is essential that you partner with people who can take care of your in-house security so that your users and customers are not in danger and suffer from downtime.
How To Troubleshoot Internet Outage & Connection Issues?
Firstly, plugging your computer directly into one of the Ethernet ports can rule out many connectivity issues (look for and find your router). Following that, you can try the following methods of troubleshooting:
- Checking your modem is the first step in resolving an internet connectivity problem (after checking sure your account has been paid). Restarting your modem is the best way to fix most problems. Wait two minutes after connecting it back in before attempting to reopen any web pages after unplugging it. Most problems can be solved by this method, but not all of them. Once you’ve tried this and it’s worked, you know the problem is with one of your home network’s components.
- Refreshing your computer’s Internet signal is an alternative if the first doesn’t work. Please note that this is your IP address (Internet Protocol). Each time your computer connects to the Internet, you’ll get a new IP address. If you have a Mac or a Windows machine, you may have to do a different type of reboot. If the light on your modem flashes, you can be sure that your cable company and your house setup are to blame.
- Call your technician and wait for updates if everything else fails.
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