What Does Announcement 24 Mean On Verizon Wireless

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Are you unable to make a call from your Verizon phone due to some restrictions? Announcement 24 is a common issue among Verizon users. Let’s get into the details and try to understand the problem. 

Verizon is one of the largest and most reliable mobile carriers in the US. Over the years, the company has created a solid nationwide network, giving intense competition to AT&T and T-mobile. 

Recently, I came across many users complaining about a similar issue named Announcement 24. This error is related to a calling service where users can’t connect one or more numbers. Instead of caller tune, an error message says, “This call cannot be completed because there are restrictions on this line.”

In this guide, I will talk about the Announcement 24 error and its leading cause. We will also discuss how you can solve this problem and restore your calling service. 

Let’s begin. 


Why Are You Getting the  Announcement 24 Error?

The Announcement 24 error message appears when Verizon Smart Family restrictions prevent a phone call from going through. It can happen if you try to call a restricted number or if the person you’re calling has a call-blocking function that prevents calls from specific phone numbers. This error may also appear when attempting to call specific toll-free numbers. In any case, the error indicates that the call will not be completed.


What Is Verizon Smart Family?

Verizon Smart Family is a service that provides parents or family members with tools to monitor and control the entire family’s smartphone usage. Parents can limit the types of content their children can access and track their location and communication through call and text monitoring.

Verizon Smart Family is available to Verizon customers with up to 10 lines and can be purchased as a $4.99/month plan that includes content filtering and call and text monitoring or a $9.99/month plan that consists of all features, including location tracking and alerts. It is compatible with both iOS and Android devices.

Verizon’s parental control tool lets a person block objectionable apps and websites, including social media, instant messaging, and gaming apps. as well as limit internet, call, and text access for a certain period. The service is available on wireless and cellular networks and can be used to restrict unwanted contacts and monitor a member’s call history and text messages. 

The service is quite popular among parents whose teenage kids are first-time smartphone users. They feel it gives them enough control to watch over their kids’ activities. 


Verizon Wireless Announcement 24: What Can You Do?

One way to fix the issue is to get rid of the Verizon Smart Family service, which we will discuss in the next section. But you can only do it if you have access to the Account. In that case, your options are limited. Here are some things you can try:

1. Remove the Restrictions

If you don’t have access to Verizon Smart Family, there is a chance one of your family members has set restrictions on your number. Unfortunately, there is no option to remove restrictions entirely, but you can add *31# before each number you dial. 

2. Turn off Wireless Announcement

Another option to remove the annoying error message while calling is to remove it from your phone settings. Take the following steps:

  • Tap on the phone icon to launch the Dialer app. 
  • Tap on the 3-dots icon at the corner to go to dialer settings
  • Scroll down and tap on the Other call settings option. 
  • Select Caller ID readout, and choose your preferred option.

3. Use an Alternate Method

If you get the error message while calling a particular number, there is a chance that the person has blocked you unknowingly. It’s a good idea to contact them through an alternate method and check their block list. 

An easy way to determine whether your number is blocked is to send them a text from your phone number. In case you are blocked, you will get VZW FREE MSG: You cannot send messages to the destination that is blocked by the owner error notification. 

4. Contact Verizon Care

Your last option is to reach out to Verizon customer care. People often put the restrictions by mistake, which causes the Announcement 24 error. 

Just call Verizon customer care and explain your issue in detail, and they will be able to tell you whether you have Smart Family Restrictions on your number or not. If yes, they can give you instructions on call to revoke the restrictions. You can also post your query to Verizon Community and ask other users about the issue. 


How to Remove Verizon Smart Family Service?

Verizon Smart Family is a centralized service where multiple phone numbers can be controlled from a single account. So removing the service will delete all the existing filters, restrictions, and limits. 

To remove the services, follow these steps:

  • Open the browser and go to the My Verizon page on your computer. 
  • You can log in with your Verizon number or the user ID that has access to the Smart Family account. 
  • Click on Account and then Apps & add-ons
  • Click on Apps & add-ons overview
  • Go to My Add-ons & Apps and click on See All.
  • Select Verizon Smart Family and then click on Manage
  • Click on Remove and then Continue

It may take up to 24 hours to entirely remove the Smart Family features from your Verizon account. 


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